The problem that the DJI Fly app is not working seems a common issue for DJI drone pilots, sometimes you may encounter issues like crashing, not connecting, not opening, or not installing. If it goes haywire you will not be able to fly your drone or download photos or videos.
In this article, we will be discussing why DJI Fly App not working and show you some easy fixes to try.
Part 1
If your DJI Fly app went wrong suddenly, you can try the following steps to fix your problem.
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Update the DJI Fly app
The first thing you can do is check if there is a new version available. DJI regularly releases updates for its apps to fix bugs, improve performance and add new features. You can update the app from the App Store (iOS users) or you can download the latest version of the app from the DJI Download Center: https://www.dji.com/dji-fly#download on your Android device.
Please note that the DJI Fly app is not available on Google Play Store, to get the latest version, please only go to the DJI website.
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Update the Firmware / Refresh the Firmware
When you connect your drone with your remote controller, check the welcome screen of the DJI Fly App to see if there are any firmware updates available for both your aircraft and remote controller. If everything is up-to-date, then you can try refreshing the firmware using DJI Assistant 2 which is a PC/Mac tool you can use to update/refresh firmware.
Here is a tutorial:
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Clear DJI Fly app cache files
Another possible reason why your DJI Fly app is not working is that the cache files are corrupted or taking up too much space. Cache files are temporary data that the app stores on your device to speed up its loading and operation. However, sometimes they can cause conflicts or errors with the app.
To clear the cache files, go to DJI Fly app -> Profile -> Settings -> Clear Cache, then tap on Clear App Cache. This will delete the cache files without affecting your personal data or settings.
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Delete and reinstall the DJI Fly app
If updating and clearing cache files did not solve your problem, you may need to delete and reinstall the DJI Fly app. This will remove any corrupted or outdated files that may be causing the issue and give you a fresh start with the app.
If you use an iOS device, just go to the App Store to access the latest version, if you use an Android device, head to https://www.dji.com/dji-fly#download to download. Here is a guide on how to install the DJI Fly app on Android.
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Use a compatible Phone or Tablet
Another possible reason why your DJI Fly app is not working is that your device is not compatible with the app or does not meet its requirements anymore. If this is the case, then you will need to use a compatible phone or tablet.
Part 2
If you are a new pilot, and the first time you try to install the DJI Fly app, it’s not working, then you can follow the steps below:
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Check your mobile device compatibility
The first thing you need to do is to make sure that the mobile device you use to fly your DJI drone meets the system requirements of DJI Fly. For Android devices, it’s a bit complicated because DJI doesn’t list all the devices that are compatible, but you can check the article DJI Fly App compatible phones to see if your device works.
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Make sure you install the compatible version of the DJI Fly app
Go to https://www.dji.com/dji-fly#download, and choose the right one according to iOS or Android device you use. Then download and install it on your phone or tablet.
Conclusion
Basically, the DJI Fly App not working is mainly caused by App-device compatibility, especially with Android OS and devices. If you tried all the steps above, your problem will surely be solved, the thing is it might cost you a lot if you have to change your mobile device.